Terms of Use & Service Agreements
SG Aligned Strategies Inc.
Last updated: October 23, 2026
This document is in two parts. Part 1 sets out general Terms of Use for stephaniegafoor.com. Part 2 contains the specific service agreements that apply when you book or purchase from SG Aligned Strategies Inc., organized by offer: The Ecosystem Deep Dive, Tech & Systems Implementation, and The Clarity Shift (digital product).
Where the specific terms in Part 2 conflict with the general terms in Part 1, the terms in Part 2 govern for that offer.
Part 1 — General Terms of Use
1. Acceptance of Terms
By accessing or using stephaniegafoor.com (the “Site”), you agree to be bound by these Terms of Use. If you do not agree, please do not use the Site.
2. About Us
This Site is owned and operated by SG Aligned Strategies Inc. (“we,” “us,” “our”), based in Montréal, Quebec, Canada. You can contact us at steph@stephaniegafoor.com.
3. Who Can Use This Site
You must be at least 18 years old to use this Site or purchase any service or product from us.
4. Intellectual Property
All content on this Site, including text, graphics, frameworks, branding, videos, and downloadable materials, is the property of SG Aligned Strategies Inc. unless otherwise noted, and is protected by copyright and other intellectual property laws.
You may not copy, reproduce, distribute, or create derivative works from any content on this Site without our prior written permission, except as expressly permitted under a specific service agreement or product license (see Part 2).
5. Use of the Site
You agree to use this Site only for lawful purposes. You may not use the Site in any way that could damage, disable, or impair the Site, or interfere with anyone else's use of it.
6. No Professional Advice
Content on this Site, including blog posts, the newsletter, free resources, and general educational material, is provided for informational purposes only. It does not constitute legal, financial, tax, medical, or psychological advice, and should not be relied upon as such. You are responsible for your own business decisions.
7. Third-Party Links & Tools
This Site may link to or integrate with third-party tools, including ThriveCart, MailerLite, TidyCal, and Google. We are not responsible for the content, policies, or practices of third-party sites or services. Please review their terms and privacy policies directly.
8. Limitation of Liability
To the fullest extent permitted by law, SG Aligned Strategies Inc. is not liable for any indirect, incidental, or consequential damages arising from your use of this Site or reliance on its content. Specific liability terms for paid services and products are set out in Part 2.
9. Governing Law
These Terms of Use are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict of law principles.
10. Changes to These Terms
We may update these Terms of Use from time to time. The “Last updated” date at the top of this document reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of those changes.
11. Privacy
Our collection and use of personal information is governed by our separate Privacy Policy, available at stephaniegafoor.com/privacy.
Part 2 — Service Agreements & Product Terms
The sections below apply specifically to each paid offer from SG Aligned Strategies Inc. By booking, placing a deposit, completing a purchase, or paying an invoice for any of the following, you agree to the terms in the applicable section.
A. The Ecosystem Deep Dive
By booking and paying for The Ecosystem Deep Dive (“Service”), you (“Client”) agree to retain Stephanie Gafoor / SG Aligned Strategies Inc. (“Service Provider”) on the following terms.
Scope of Service
The Ecosystem Deep Dive is a 4.5-hour collaborative mapping session delivered via Zoom. Client agrees to complete a pre-work form at least 24 hours prior to the scheduled session. The quality and completeness of the Client's prework directly affects the value of the session, and the Service Provider is not responsible for reduced session effectiveness resulting from incomplete prework.
Client agrees to complete a pre-work form at least 24 hours prior to the scheduled session. The quality and completeness of the Client's prework directly affect the value of the session, and the Service Provider is not responsible for reduced session effectiveness resulting from incomplete prework.
Following the session, Client will receive a personalized Ecosystem Blueprint the following day, along with a 48-hour window for light revisions and a follow-up strategy call (approximately 1 hour) within 7–10 business days of Blueprint delivery.
Building or designing new offers, programs, or services is outside the scope of The Ecosystem Deep Dive. Clients seeking that level of support should inquire about a VIP Productivity Intensive.
Payment
The Ecosystem Deep Dive requires payment in full at the time of booking. There is no deposit option for this Service; your spot is confirmed only once payment is received in full.
Rescheduling & Cancellation
This purchase is non-refundable. Client may reschedule their session with at least 7 days' prior written notice to Service Provider.
Client's payment is valid for 90 days from the date of original booking and must be used within that timeframe. If the session does not take place within 90 days, or the Client fails to request a new date at least 7 days prior to a booked appointment, the payment will be forfeited and the Service terminated. If Client wishes to reschedule beyond 90 days, the original payment may, at Service Provider's discretion, be applied toward a new booking at the then-current rate, which may be higher than the original rate.
If the Service Provider needs to reschedule due to illness or unforeseen circumstances, she will notify the Client as soon as possible and offer the next available date. If rescheduling isn't feasible, the client may apply their payment toward a future session or receive a refund.
Ownership of Materials
The Ecosystem Blueprint and any other materials created specifically for Client during this Service become the property of Client upon delivery, and Client may use them as they see fit. The underlying frameworks, methodology, prework template, and process used to deliver the Service remain the intellectual property of the Service Provider.
Use of Testimonials
Client understands that any written statements, images, or recordings made in connection with this Service may be used by Service Provider for promotional purposes, and authorizes the use of Client's name and brief biographical information in that context, unless Client requests otherwise in writing.
B. Tech & Systems Implementation
By completing checkout, paying an invoice, or otherwise confirming a booking for Tech & Systems Implementation, you (“Client”) agree to retain Stephanie Gafoor / SG Aligned Strategies Inc. (“Service Provider”) to provide hands-on tech and systems implementation (“Service”) on the terms below.
Scope of Service
Each session includes 4 hours of hands-on implementation, a planning call of up to 1 hour before the session, prep resources and templates, a post-session email recap with walkthroughs where needed, and 7 days of post-session email support for questions about work already completed. This support period does not include additional work beyond what was completed during the session; further work requires booking another session.
Client provides all content and copy. Service Provider sets up, builds, and maintains the systems and tech that support it. Work priority is set by Client and confirmed during planning, and all active work takes place during booked sessions. Larger projects may be spread across multiple sessions.
Work is performed remotely. Service Provider’s office hours for between-session communication are Monday to Thursday, 10am to 4pm ET, and Friday, 10am to 12pm ET.
Services beyond the session itself, such as additional 1:1 calls or training, are billed separately at the Service Provider’s current rate. Third-party tools, subscriptions, or expenses outside normal overhead are not included.
Client Responsibilities
Client agrees to be an engaged partner: providing clear direction, the materials needed for each session, and timely responses to questions on session day. Missing materials or delayed responses may limit what can be completed within the session.
Single Sessions
A session date is held for 48 hours after the discovery call while the deposit is completed. A 50% deposit reserves the date, and the balance is due 48 hours before the session. If the balance is not received by then, the session may be cancelled and rescheduled at the current rate, subject to availability. Payment is made through ThriveCart, Stripe or QuickBooks Online. All fees are in Canadian dollars.
Single sessions may be rescheduled with at least 7 days’ written notice. Payments for single sessions are valid for 90 days from the date of booking. If the session does not take place within 90 days, the payment will be forfeited unless otherwise agreed in writing. If Client wishes to reschedule beyond 90 days, the original payment may, at Service Provider’s discretion, be applied toward a new booking at the then-current rate.
Ongoing Sessions
Ongoing sessions are scheduled on a regular rhythm agreed with Client, such as monthly or every two weeks, with dates held in advance and priority scheduling. Sessions are invoiced on the last Monday of each month for the following month, with payment due before the first session of that month. Sessions are confirmed once payment is received. If payment is not received, held dates may be released to other clients. All fees are in Canadian dollars.
Ongoing sessions may be rescheduled with at least 14 days’ written notice, subject to availability. Any session not used in a given month carries over to the following month, and the next invoice is adjusted accordingly.
Client may change their session frequency, pause, or end ongoing sessions by notifying Service Provider before the next monthly invoice is issued. Any carried-over sessions remaining at the end of ongoing support follow the single session terms and remain valid for 90 days.
Cancellation & Refunds
Payments are non-refundable but may be transferred to another date or service with the required notice above (7 days for single sessions, 14 days for ongoing sessions). Requests made with less than the required notice will result in forfeiture of the payment for that session.
Availability & Time Off
Service Provider will give advance notice of planned time off so sessions are not scheduled during those periods. If Service Provider needs to reschedule due to illness or unforeseen circumstances, she will notify Client as soon as possible and offer the next available date. If rescheduling isn’t feasible, Client may apply their payment toward a future session or receive a refund for that session.
Rates
Rates may change over time. Service Provider will give at least 30 days’ notice of any pricing changes before they take effect.
Referral Program
If Client refers someone who books and completes a paid session, Client receives a flat referral fee of $50 on that first session.
Confidentiality & Data Protection
Both parties agree to keep confidential information shared during the engagement secure. Service Provider will not disclose Client’s proprietary information, including customer lists, financial data, business plans, or business models, or use it for personal benefit. On request, relevant records and documentation from the engagement will be provided to Client, except for items owned or purchased by Service Provider. This obligation continues after the engagement ends.
Ownership of Materials
The results of work performed by Service Provider for Client remain the property of Client once completed, and Client may use them as they see fit. Service Provider will sign any reasonable documentation requested to confirm this ownership.
Liability & Limitations
Service Provider is not liable for business decisions made by Client based on the work performed, and no guarantees of financial or operational outcomes are made. Service Provider is not responsible for loss, damage, or delays caused by circumstances beyond her control, including power or platform outages or an inability to reach Client, and will notify Client as soon as possible if such events occur.
Termination & Dispute Resolution
Any concerns should first be raised directly with Service Provider. If a resolution cannot be agreed upon, any prepaid, unused sessions will be refunded.
Service Provider may end the engagement if agreed expectations are not met, in which case any prepaid, unused sessions will be refunded. If Client ends the engagement, the notice terms above apply, and any amounts owing for completed work are due immediately.
Use of Testimonials
Client understands that written statements, images, audio, or video recordings of Client made in connection with the Service may be used by Service Provider to publicize her services. Client authorizes the use of their name, brief biographical information, and statements for this purpose, unless Client requests otherwise in writing.
C. The Clarity Shift (Digital Product)
By purchasing The Clarity Shift (“Product”), you (“Buyer”) agree to the following terms with SG Aligned Strategies Inc. (“Company,” “we,” “us”). These terms are distinct from the service agreements above, as The Clarity Shift is a self-guided digital product rather than a 1:1 service.
Nature of the Product
The Clarity Shift is a self-guided, two-part video practice delivered through our course platform. It is educational content designed to help you externalize and prioritize what's on your mind and in your business. It is not coaching, consulting, therapy, or any form of personalized professional advice, and no 1:1 support is included with this purchase.
The Clarity Shift is not a substitute for mental health support. If you are experiencing significant stress, overwhelm, or mental health concerns, please seek support from a qualified professional.
License Grant
Upon purchase, we grant you a personal, non-transferable, non-exclusive, lifetime license to access and use The Clarity Shift for your own individual or business use. This is a license to use the Product, you are not purchasing ownership of the underlying content, videos, frameworks, or materials, which remain the exclusive intellectual property of SG Aligned Strategies Inc.
You may not resell, share, distribute, publicly perform, sublicense, or create derivative works from the Product, in whole or in part, without our prior written permission.
Access
Access to The Clarity Shift is provided on a lifetime basis from the date of purchase, for as long as the Product remains available on our platform. We reserve the right to update, modify, or improve the content of the Product at any time without notice. In the unlikely event we discontinue the Product entirely, we will provide reasonable advance notice and, where feasible, an opportunity to download or retain materials.
Payment & Refunds
All purchases of The Clarity Shift are final sale. Due to the instant and self-guided nature of digital access, we do not offer refunds once the purchase is complete and access has been granted.
If you experience a technical issue preventing you from accessing the Product, please contact us at support@stephaniegafoor.com, and we will work to resolve it.
No Guarantee of Results
We do not guarantee specific outcomes, results, or business performance from use of The Clarity Shift. Your results depend on your own effort, circumstances, and application of the material.
Acceptable Use
You agree not to share your login credentials or course access with anyone else, and not to record, copy, or redistribute the video content.
Stephanie Gafoor, Online Business Strategist & Implementer
SG Aligned Strategies Inc.
stephaniegafoor.com
steph@stephaniegafoor.com
© SG Aligned Strategies Inc.